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HCCU Credit Card Conversion
 
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Attention Visa Credit Cardholders

Since our credit card conversion on 1/23/17, we have been made aware of errors with the statement balances and interest calculations. All Visa cardholders should have received a final statement from the old processor showing activity through 1/22/17. This statement indicates your payment is due on 2/19/17. There are no reported errors with this statement.

You also should have received a statement dated 1/31/17 showing the activity from 1/23/17-1/31/17. This statement indicates your payment is due on 2/25/17. The second statement period did not correctly calculate the grace days from your purchases and added interest to the amount due. Our processor is working to correct the problem as quickly as possible. As soon as it is fixed we will provide you with an update.

Should you have any questions please call 706-434-1600.

We sincerely apologize for any inconvenience or confusion this may cause and thank you for your continued patience and understanding.

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HCCU moved all credit card processing in-house on January 23rd. What this means for you; faster availability of funds when payments are made, real time information when using Online or Mobile Banking, and consolidated account statements. We'll combine your credit card statement with your regular monthly statement from HCCU!

  • As of January 23, all credit card payments should be mailed to 1424 Walton Way, Augusta GA 30901. If you have electronic payments setup to pay your credit card, please update the address in your electronic billing.

  • In February you will have two payment due dates, Feb. 19th and Feb. 25th. Going forward your credit card due date will be the 25th of each month.

  • You will also see where your credit card account number in Online Banking has changed from the 20000-XXXX... series to the 21000-XXX... series. The actual credit card number on your card will not change. The only change is to the credit card loan number you see in Online Banking and on your new statements.

  • After conversion, all card reissues will be EMV Chip Cards in our new Visa Platinum design.
Woman with Visa Card

If you have any questions about your HCCU Visa Credit Card Account please contact us at 706-434-1600.

 
 
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