Coronavirus (COVID-19) Response

As our community, and the world, continue to be impacted by the global spread of COVID-19, we want to assure you that Health Center Credit Union (HCCU) has every intention of continuing to serve your financial needs with exceptional, uninterrupted service. For information on Covid-19 & Your Financial Well-Being visit our recommendations page.

During this rapidly evolving situation, our main priority is the health, safety, and well-being of our staff and member-owners. LOBBY ACCESS WILL RESUME, MONDAY, 6/01/2020. Mask are appreciated when entering the branch, but you may be asked to temporarily remove your mask for ID Verification and Security reasons.  Your refusal may result in a denial of services.

We continue to closely monitor the latest reports from the Centers for Disease Control (CDC), Georgia Department of Public Health, and Augusta University; and are taking necessary steps to serve you safely and securely. We’ve enhanced cleaning at our locations, added hand sanitizing stations, and nanoSeptic surfaces to help keep members and the public in good health.

We ask that you be respectful of the health of your fellow members and staff by taking necessary precautions as well. Please DO NOT ENTER the branch if you are experiencing cold or flu symptoms, have tested positive for the Novel Coronavirus (COVID-19), or have been exposed to someone who has.

If you are experiencing symptoms we encourage you to remain at home and take advantage of our online, mobile and audio self-service options.  Deposit taking ATMs, night deposit and drive through access is also available.

LOBBY ACCESS WILL RESUME, MONDAY, 6/01/2020. Mask are appreciated when entering the branch, but you may be asked to temporarily remove your mask for ID Verification and Security reasons. Your refusal may result in a denial of services.

Our goal is to provide you with exceptional, uninterrupted service. During this time, we encourage you to use the many Self-Service options we offer.

– Online Banking: A free and easy-to-use alternative to the branch. You can check balances, make payments, transfer funds, access bill pay features and more -24/7.  You can log into Online Banking, as well as enroll or reset your password all from our home page.
If you are having trouble with online access, you can request a password reset via the “Forgot Password?” link on our HCCU.coop home page. Please make sure customersupport@hccu.coop is a trusted email address to ensure delivery of your temporary password. If you are experiencing difficulty receiving messages or resetting your password, please reach out to us during business hours for assistance.  Password resets can only be completed through Online Banking.

– Mobile App:  Check balances, make payments, transfer funds, and access bill pay features in a mobile friendly environment. Download via Apple Store or Google Play.  Password resets can only be completed through Online Banking, not the Mobile App.

– Debit Cards: If you don’t already have a debit card, you may request one by calling 706.434.1600.  Instant issue cards are available at our branches and can be picked up via the Drive Thru if advance notice is given.  Mailed cards may take up to 10 -14 business days to arrive.  Once received, PIN’s can be set and cards can be activated by calling 800.992.3808.

– ATMs: Click here for a list of all ATMs and locations. All HCCU ATMs are deposit taking. We are also a part of the MAA and MoneyPass ATM networks where you can transact surcharge free.

– 24/7 PAL Voice  Response: Access your accounts via automated system by dialing 706.434.0092 or  877.369.HCCU (4228). You can check balances, make a transfer or a payment and report a lost or stolen debit card.

– Loan applications can securely be submitted online via our HCCU Consumer Loan Application.

Our website is the best place to find the most current information related to the Coronavirus (COVID-19), HCCU’s efforts, precautions, and any potential service interruptions you may experience. Our social media pages, which are linked below, will also be updated to provide the most current information.

facebook  | Twitter | Instagram

We will continue to closely monitor the situation and evaluate additional measures to support our members and communities as needs arise.

To keep you safe and healthy:

LOBBY ACCESS WILL RESUME, MONDAY, 6/01/2020. Mask are appreciated when entering the branch, but you may be asked to temporarily remove your mask for ID Verification and Security reasons. Your refusal may result in a denial of services.

– Germ shields have been installed in our lobbies.

– We have increased the frequency and thoroughness of our cleaning schedule and are disinfecting common areas, such as the branches, ATMs, restrooms, etc.

– Hand sanitizer, disinfectant wipes and tissues are available in the branches.

– NanoSeptic material have been added to high contact surfaces such as door handles, drive thru buttons, and ATM touch screens.

– We’ve asked employees to take added measures in prevention by keeping their hands and work stations clean, wearing mask, and we will be using flexible scheduling to decrease the number of employees present at a time.

You too can help stop the spread of germs by following CDC guidelines.

Fraudsters take advantage of opportunities in times of fear and uncertainty. Stay on top of current Coronavirus scams.

Early indications are that fraudsters may be increasing phishing attacks in an effort to exploit the current COVID-19 pandemic. Our Risk Office has observed fraudster emails and voice mails sent directly to cardholders asking for personally identifiable information (PII) and impersonating the credit unioin, health groups, and federal government agencies.

Additionally, criminals in possession of card details and other forms of PII are spoofing the phone number from financial institutions to fool cardholders into thinking that text messages and phone calls are actually from the fraud department of your financial institution.

It makes a difference when you remain vigilant. If something sounds suspicious, question it.  It’s important that you remain diligent in reviewing your accounts daily and quickly reporting any unauthorized activity.

There is a lot you can do to protect your financial accounts and information in order to avoid compromising your own information. Here are a few things to look for when determining if a message or text is legitimate and from your financial institution, or if it may be a phishing attack:

  • Neither HCCU nor the fraud department will ever ask you over the phone for your PIN, CV2 codes or Expiration Dates.
  • A text alert warning of suspicious activity on a card will NEVER include:
    • A link to be clicked. You should never click on a link in a text message that is supposedly from HCCU.
    • Vague reference to a “Merchant” transaction; details should be included
    • Requests for data such as card numbers, PINs, CV2 Codes, Expiration Date
  • A text alert from us will always be from a 5-digit number and NOT a 10-digit number resembling a phone number.
    • A valid notification will provide information about the suspect transaction and ask you to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop’.
    • A text caller ID will be 20733
  • A phone call from one of our Call Center agents will only include a request for your Zip code, and no other personal information, unless you confirm that a transaction is fraudulent.
    • Only then will you be transferred to an agent, who will ask questions to confirm your identity before going through the transaction history. If, at any point you are uncertain about questions being asked or the call itself, hang up and call us directly at 706.434.1600.
  • If a call is received, claiming to be the HCCU Call Center and asking to verify transactions, no information should have to be provided other than your Zip code, and a ‘yes’ or ‘no’ to the transactions provided.

If you have any additional questions, please feel free to reach out to us at 706.434.1600 or  hccuops@augusta.edu.

Health Center Credit Union is federally insured by the National Credit Union Administration (NCUA).  This means your deposits are safe, secure and 100% insured up to $250,000 (regardless of what is going on in the market) as backed by the full faith and credit of the United States Government.

Learn more about NCUA Insurance

Should you or your family be impacted by COVID-19 and need financial support, we’re here to help. Members of our team are ready to provide you financial guidance and discuss any financial arrangements you may need to help you through this difficult time, whether you need assistance with access to our Self Services options or finding the best loan options for your needs and budget.

You may contact us by phone at 706.434.1600, send us a message at hccumbrsvc@augusta.edu, or through online/mobile banking.